Terms and Conditions

OVERVIEW

Thank you for accessing the Secret Garden Distillery website. These Terms and Conditions shall apply to You (the user) whilst accessing the Secret Garden Distillery website (the ‘Site’) and its related channels. This Site is operated for the purpose of promoting alcoholic beverages. The Terms and Conditions cover:

  1. Acceptance of Use
  2. User Behaviour
  3. Disclaimer
  4. Liability
  5. Product
  6. Stand Pricing
  7. Promotional Pricing
  8. Special Offer Codes
  9. Orders
  10. Shipping
  11. Returns and Refunds
  12. Gin Club
  13. Distillery Tours
  14. Competitions
  15. Product Reviews
  16. Privacy
  17. Third Party Sites
  18. Copyright
  19. Governing Law
  20. Contact

Throughout the Site, the terms “we,” “us” and “our” refer to Secret Garden Distillery.

Please read these Terms of Service carefully before accessing or using our website.

ACCEPTANCE OF USE

Users of this Site are bound to the full terms and conditions as detailed here.

By accessing the Site, You should be:

  • Of legal age for purchasing and consuming alcoholic beverages in accordance with the regulations of your country of residence.
  • In a country which permits the promotion and consumption of alcoholic beverages.
  • Aware of how to consume alcohol responsibly.

By placing an order through our Site, You warrant that the recipient of the order is of lawful age. If You are buying products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser.

Please be aware that You are purchasing alcohol and any order placed is an acceptance of our terms and You must take full responsibility for whoever accepts the delivery at provided delivery address.

For more information relating to responsible alcohol consumption please refer to www.drinkaware.co.uk

We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

If You do not wish to be bound by the terms and conditions detailed, You should not use the Secret Garden Distillery Site.

USER BEHAVIOUR

You, the user, should make use of the Site in accordance with the following conditions:

You may not in any way act on behalf of Secret Garden Distillery or affiliated groups/ individuals.

You will not copy, download, reproduce, republish, frame, broadcast, transmit in any manner whatsoever, any material on the Site except as is strictly necessary for your own personal, non-commercial, home use unless otherwise agreed in writing with Secret Garden Distillery.

You will not express opinions on the Site or related channels that are unlawful, crude, racist, sexist, vulgar, threatening or otherwise offensive.

You will not submit false or misleading information.

When participating in competitions or promotions on the Site or related channels You will ensure to abide by any specific rules set.

You will refrain from infringing or disrupting the Site from functioning, exposing it to viruses or spams, breaching security or conducting any illegal activity which is likely to violate the rights of Secret Garden Distillery and its users.

You will refrain from sending content from the Site to persons under the legal alcohol consumption/purchasing age.

Where relevant, we reserve the right, but not the obligation, to monitor use of the Site and to remove any content which, in our sole discretion, may be offensive, illegal, or otherwise questionable in any way or in breach of the terms and conditions.

DISCLAIMER

The information contained on the Site may include views and opinions which, unless expressly states otherwise, are not those of Secret Garden Distillery.

Users should access the Secret Garden Distillery Site at their own risk.

LIABILITY/WARRANTY

Whilst we aim to ensure that the content on the Site is correct, Secret Garden Distillery cannot give any warranty as to the accuracy or completeness of the Site. Nor can Secret Garden Distillery guarantee that the Site will operate error-free, uninterrupted, or free from any so-called computer viruses. The Site and its content are provided ‘as is.’ Secret Garden Distillery do not accept responsibility for any loss or damage You may encounter because of placing trust in the information found on the Site. Appropriate research should be taken by the user before placing reliance upon the content found on the Site. Any reliance placed on information found on the Site should be done at the users own risk.

The Secret Garden Distillery and all staff members, shall not be liable for any injury, loss, or damages of any kind, including without limitation; lost profits, lost revenue, lost savings, loss of data, replacement costs, which arise from You using any of our products or services.

PRODUCTS

Certain products or services may be exclusively available online through the Secret Garden Distillery website. These products may have limited quantities and will be clearly marked as such.

We have made every effort to display as accurately as possible the colours and images of our products that appear in our shop. We cannot guarantee that your computer monitor will display any colour accurately.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice that is detrimental to our business.

We reserve the right to limit the sales of products to any person, geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any products that we offer. All descriptions and pricing are subject to change at anytime without notice.

STANDARD PRICING

Prices for our product are subject to change without notice.

We reserve the right, at any time, to modify or discontinue products and pricing without notice at any time.

PROMOTIONAL PRICING

Any promotional pricing on the Secret Garden Distillery website will clearly state how long the promotion will last for.

When comparing the price to a previous price or usual price, the previous price will have been available for twenty-eight consecutive days or more, unless it is a new product to market. We reserve the right to reduce the sale price further, and in doing so will mention the interim price.

Secret Garden Distillery will not suggest the sale is for a shorter period than intended, however we reserve the right to extend the sale period. If this does happen, we will clearly announce it as an extension.

The Secret Garden Distillery reserves the right to withdraw, amend or temporarily suspend the promotional offers at its absolute discretion, provided that it shall not exercise this right unreasonably. In all matters regarding these offers, the decision of the Secret Garden Distillery will be final and binding.

“While stock last” is a reference to our stockholding. If we run out of stock, we reserve the right to withdraw the promotional offers with immediate effect. We will clearly announce this as “Sold Out.”

SPECIAL OFFER CODES

Customers may only redeem offer codes for one transaction.

Offer codes may not be used in conjunction with any other offer.

All offers are inclusive of VAT and exclusive of shipping charges.

The Secret Garden Distillery reserves the right to withdraw, amend or temporarily suspend the offers at its absolute discretion, provided that it shall not exercise this right unreasonably. In all matters regarding these offers, the decision of the Secret Garden Distillery will be final and binding. By entering special offer codes run by Secret Garden Distillery, the user hereby agrees to be bound by these terms and conditions.

ORDERS

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing address and/or shipping address. If we cancel an order, we will attempt to notify you by contacting the email address providing at the time of booking. We reserve the right to cancel orders that, in our sole judgement, appear to be fraudulent or suspicious.

For full details on our order process, please view our Shipping and Delivery policies.

Your submission of personal information through the Secret Garden Distillery shop is governed by our Privacy Policy. Please click here to view.

SHIPPING

For more information on our shipping policy, please read here.

RETURNS AND REFUNDS

For more information on our refunds and returns please read here

GIN CLUB

REGISTRATION

To access certain services on the Site, You will be required to provide specific personal information. All information about You must be truthful, and You may not use any aliases or other means to mask your identity. Any access codes or passwords should be safeguarded at all times. You are responsible for the security of your codes and passwords and will be solely liable for any use or unauthorised use. We may suspend or terminate your access at any time, without notice, if we believe there is suspected fraud or suspicious activity on your account.

PERSONAL INFORMATION

Secret Garden Distillery are committed to protecting the information we receive from You. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law. For more information, please refer to our Privacy Policy here.

We will contact You if we believe we have a data breech which has impacted the confidentiality, security, and integrity of our data, in accordance with Data Protection laws. This will also detail any precautionary steps required to improve the security of your data.

MEMBERSHIP

Secret Garden Distillery Gin Club is available to registered users who are 18 years old or over and who have not been suspended or removed by us for any reason. We reserve the right to revoke your membership at any time, without notice, if You violate the terms and conditions.

If we revoke your membership, we will terminate all existing orders and will not be obliged to make a refund.

ORDERS AND CONTRACTS

Memberships available include “Pay as You Go” subscriptions and “Pre-Paid” subscriptions. This is selected when placing a Gin Club order online. Your order constitutes an offer to us to buy a Membership within the agreed terms i.e., Pay as You go or pre-paid, for the set time frequency specified and for the agreed time period. Once we accept this offer, we will confirm your order via email.

By purchasing a Secret Garden Distillery Subscription “Pay as You go” membership, You acknowledge that your membership has an initial and recurring payment feature, and You accept responsibility for all recurring charges prior to cancellation.

Your “Pay as You go “subscription will be automatically extended for the agreed successive monthly frequency or until You cancel. This will be charged at the original subscription rate. Your payment method will be charged on the first of every calendar month. Any membership cancellations need to be made in writing to info@secretgardendistillery.co.uk or via your online account before the 1st of the month.

You can cancel your “Pay as You go” subscription at any time, however, please be mindful of the payment date. Any cancellation received on the 1st of the month will still receive that month’s subscription box. For example, if You cancel on the 1st of March, You will receive the March Gin Club box.

By purchasing a Secret Garden Distillery subscription “pre-paid” membership, You acknowledge that your membership is paid up front and will run for the set time selected.

We reserve the right to revoke your subscription at any time, as a result of a violation of these terms or the privacy policy.

DELIVERY

When You order a Gin Club membership, the first box You order will be shipped within a week of placing the order. We process the Gin Club orders on a Monday so they will generally be shipped out on Monday for Tuesday delivery. The cut off for the Gin Club is the 25th of the month. If You place an order after this date, You will receive the next month Gin Club box. For example, if You place an order on the 25th of November, You will receive the December Gin Club box. All deliveries will be made by our chosen courier at any time Monday through to Friday. We do not deliver at weekends of bank holidays.

For monthly “Pay as You go” subscriptions, we take payment on the first of the month and endeavour to send this out in the first full week of the month. Please note that at busy periods and in the colder months, it can take longer to be sent out as the gin can take longer to infuse and our production and couriers can be overwhelmed with orders. Please sign up to the Secret Garden Gin Club Hive to keep regularly updated on the delivery of the Gin Club.

MEMBERS RIGHTS AND CANCELLATION

You can cancel your “Pay as You go” subscription, at any time. Cancellation before the 1st of the month will result in you cancelling your membership immediately. If you cancel your membership on the 1st of the month, we will process that month’s order. We will not refund any months in which a payment has been made or a bottle has been sent out.

Gift memberships can be cancelled; however no refunds will be given.

If You receive a damaged or broken bottle, please email us at info@secretgardendistillery.co.uk to notify us of the damages within 3 working days of receipt of the damaged bottle. We will send out a replacement package within two working days of receipt of the notification. We reserve the right to dispute the damage to the bottle if it remains intact and fit for purpose.

Our shipping partners can alert us to damaged parcel before it is delivered. If this occurs, we will send out a replacement within two working days of receipt of the notification.

DISTILLERY TOURS

ONLINE BOOKING

Distillery tour bookings can only be made online. This can be made either directly through Secret Garden Distillery or via a third-party site. We endeavour to keep all third-party sites up to date and ensure that our tour offerings reflect what is available at Secret Garden Distillery. If there are any discrepancies, we will look to resolve the booking within two working days and update any third-party sites as a consequence.

By booking your tour online, You consent to your name, email address, address & phone number being held by our secure booking provider. You will receive a booking confirmation, reminder & follow up but no other marketing or promotional emails. When booking on behalf of someone You must ensure they are aware of these T&C.

By ticking the box in the checkout, You have read and agreed to the terms and conditions.

Your booking is only confirmed once You have received a combined booking confirmation/invoice via email. This is sent once the payment has been successful. This must be checked to ensure You have booked for the correct time and date.

PARTY SIZE AND AMENDING BOOKINGS

Please note that our tours can accommodate eight people per tour. This is due to space available in our Gin Lounge. If your party is bigger than that available online, please contact us at info@secretgardendistillery.co.uk and we will discuss the options available to you.

If you need to amend your booking, please contact us at info@secretgardendistillery.co.uk and we can discuss the options available to you. We will endeavour to meet your chosen date and time, however, please be advised that this is not always possible due to the spaces available. Bookings may only be changed at the discretion of Secret Garden Distillery.

We are happy to refund your booking if you cannot attend your session and you provide us with more than 24 hours’ notice. Please contact us by email at info@secretgardendistillery.co.uk to arrange a refund.

Please note that we can not amend a booking with less the 24 hours’ notice, the tour will be non-refundable and non-transferable.

TOURS

Tour visitors must arrive at Secret Garden Distillery Gin Lounge at least 15 minutes prior to the time printed on your booking. If You miss your allocated time, entry cannot be guaranteed. If You are struggling to make your chosen tour time, please let us know as early as possible via Hannah@secretgardendistillery.co.uk/

We will not be able to move your booking if You are late and this will be classed as a no show.

No shows forfeit all payment made and will not be offered an option to re-book.

Your booking reference must be produced as proof of booking on the day of the visit. Payments for tickets are non-refundable and non-transferable with less than 24 hours’ notice.

All persons taking a distillery tour must purchase in advance ticket. Tickets must be retained at all times and submitted for inspection if required.

No ticket can be resold without the consent from Secret Garden Distillery. If Secret Garden Distillery believes that a ticket has been resold, the holder may be refused entry to the Secret Garden Distillery Tour without payment of compensation.

Prices may be subject to change; however, all pre-booked tickets will be honoured at the rate applied at the time of purchase.

We are an over 18s tour, so anyone attending a tour must be over 18. This includes no admittance for young children and babies. Please bring suitable ID with You as we cannot grant entry without it. We run a Challenge 25 policy throughout the Distillery.

As a licensed premise, Secret Garden Distillery retains the right at its discretion to refuse entry. We reserve the right to refuse admission to the distillery for anyone thought to be intoxicated, with no refund to be given for any part of your tour.

A group booking will not be given extra drinks/samples should there be less members attending than booked in, as we promote responsible drinking.

In accordance with Scottish Law smoking is prohibited in the Gin Lounge.

Well behaved pets can attend the Gardens and Tours. They must be always kept on a lead.

Secret Garden Distillery will endeavour to ensure that the tour experience is open for use by visitors. However, Secret Garden Distillery reserves the right, in its discretion, for safety, maintenance or otherwise to close any part of the experience with or without prior notice. In the event of such closure, the Secret Garden Distillery will notify You as quickly as possible and issue visitors with a full refund for their ticket, but otherwise shall have no liability whatever, including no liability for travel or out of pocket expenses in respect of closure or cancellation.

TASTINGS

If there is a designated driver in your party, please notify us in advance so we can arrange for sample cups for You to take away.

DISTILLERY TOUR VOUCHERS

Your voucher purchase is only confirmed once You have received an invoice via email. This is sent once payment has been successful. This must be checked to ensure You have booked for the correct email address.

All vouchers are E-vouchers and can be sent to the purchaser or recipient. If You do not receive your voucher, please get in touch via info@secretgardendistillery.co.uk

We do not offer a refund on vouchers, even if they expire or are unused.

All our tours are strictly over 18.

By ticking the box in the checkout, You have read and agreed to the terms and conditions.

COMPETITIONS

Should Secret Garden Distillery run a competition the following terms and conditions apply:

By entering our competitions, You confirm that You are of legal drinking age in Your country of residence.

Employees of the Promoter, their families and anyone professionally involved with these competitions are excluded from participating.

The competition will terminate at midnight (GMT) on the date set unless otherwise specified.

Any competition entry containing individuals Secret Garden Distillery consider to be under 18 will be excluded from the competition and Secret Garden Distillery reserves the right to hide or remove this content from any of their digital channels.

Secret Garden Distillery reserve the right to exclude competition entries they deem to be illegal, explicit, abusive, or offensive in any way and hide or remove this content from any of their digital channel.

Secret Garden Distillery reserve the right to exclude competition entries that encourage irresponsible drinking or behaviour and hide or remove this content from any of their digital channel.

Secret Garden Distillery reserve the right to hide or remove content from any of their digital channels that contains references to competitors of Secret Garden Distillery or any third-party logos or trademarks.

COMPETITIONS: THE PRIZE

There will be no cash or other alternative to the prize offered unless the winner is in a country we cannot ship alcohol to, and the prize is alcohol. In this instance, the winner will receive an alternative prize of equivalent value to that of the prize stated. Prizes are not transferable.

Dependent on the competition, prizes containing alcohol may only be shipped to mainland UK due to import restrictions and or high delivery charges.

If the prize is tour based, travel and accommodation expenses are not included in the offering.

COMPETITIONS: WINNER SELECTION

Winners will be chosen at random by an independent adjudicator.

The winners will be notified via email or via social channels after each competition has ended.

The judges’ decision is final. No correspondence will be entered into.

Some competitions may be specific to registered Secret Garden Distillery users. Under these circumstances, if a competition entry is received by an individual who is not a registered user the entry will not be counted as valid.

DATA COLLECTED / USAGE

Data and/or files submitted on SecretGardenDistillery.co.uk will be retained for the purposes of administering competition winners.

Competition entrant’s consent to the Secret Garden Distillery’s use and processing of the entrant's personal data/files in connection with the competition.

The Secret Garden Distillery may use such details to let the entrant know about other products, services, and promotions which they think may be of interest to the entrant.

Participants consent to their submitted data/files being used for Marketing purposes by the Secret Garden Distillery but may opt out at any time by emailing info@secretgardendistillery.co.uk

If submitting a story, photo, or video as part of a competition, the participant agrees to Secret Garden Distillery making use of this content within online promotional channels such as websites and social media pages.

Participants may opt out of receiving further emails from Secret Garden Distillery or from third parties and may request their details be removed from the database by emailing info@secretgardenditillery.co.uk.

PRODUCT REVIEWS

We value your feedback. When writing a review, please consider the following guidelines.

Focus on the product and your individual experience using it.

Provide details of why You liked or disliked the product

We reserve the right not to post your review if it contains any of the following: obscenities, discriminatory language, or other language not suitable for a public forum, advertisements, spam content or reference to other product offers, website addresses, email addresses, URLs, phone numbers, physical addresses, other form of contact information, or trolling behaviour.

PRIVACY

By providing personal information to Secret Garden Distillery, You consent to this information being used for purposes detailed in the Privacy Policy on the Site. This can be viewed here. (Insert Link). Where possible, we shall comply with all applicable UK data protection legislation. If at any time Your details change, or You would like us to cease from using your information for the purposes mentioned in the Privacy Policy please contact us at info@secretgardendistillery.co.uk

THIRD PARTY SITES

Secret Garden Distillery have no control of, accept no responsibility for and do not endorse any content found within third party sites which may be linked to Secret Garden Distillery Site. Links to these sites are to ease access for the user. Any reliance placed on information found on third party sites should be done at the user’s own risk.

Complaints, claims, concerns, or questions regarding third party sites, should be direct directly to the third-party site.

COPYRIGHT

Unless otherwise stated, all contents of the Site are copyright to Secret Garden Distillery.

GOVERNING LAW

These terms shall be governed by and interpreted in accordance with the laws of Scotland.

CONTACT

Any questions about the terms and conditions should be sent to info@secretgardendistillery.co.uk.