We offer a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, you must return the product within thirty calendar days of your purchase, you must have proof of purchase and returns can only be processed by the original purchaser. Any returned products must be returned to us in good condition, with all packaging intact. You can arrange a return by emailing email@example.com. If the return request is validated, we will send a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method. For credit card payments, it may take up to 5 to 10 working days for a refund to show up on your account. If the product is damaged and unsellable, or you have initiated the return after 30 calendar days, you will not be eligible for a refund.
All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be packed to avoid any damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.
REFUNDS AND REPLACEMENTS
DAMAGED OR FAULTY
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please contact us at firstname.lastname@example.org.
We will provide a refund or a replacement where available for any products received damaged, faulty, or inaccurate, provided we are notified within three working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. We must have confirmation of these breakages or shortages within three working days of delivery and photographic evidence is required. In the case of a return being necessary, we will consult with you further.
I CAN’T MAKE MY TOUR DATE, WHAT DO I DO?
If you need to amend your booking, please contact us at email@example.com and we can discuss the options available to you. We will endeavour to meet your chosen date and time, however, please be advised that this is not always possible due to the spaces available. Bookings may only be changed at the discretion of Secret Garden Distillery.
We are happy to refund your booking if you cannot attend your session and you provide us with more than 24 hours’ notice. Please contact us by email at firstname.lastname@example.org to arrange a refund.
Please note that we cannot amend a booking with less the 24 hours’ notice, the tour will be non-refundable and non-transferable.
Certain products cannot be returned: Perishable Goods: Food / Flowers / Plants; Customised products: Special orders or personalised items; Personal Care Goods: soaps.