WHEN WILL MY PARCEL ARRIVE?
Our standard deliveries are made during normal business hours, Monday to Friday. You will be sent a text or email from DPD when your order has been shipped, within this email you will be given the option to add instructions for your delivery such as: deliver to a neighbour or deliver to a safe place. Please ensure you provide both your email and phone number on placing your order.
You will receive your one-hour delivery window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon. At this point you have the option to re- schedule the delivery day to any of the next three working days
If the delivery fails, DPD will contact you and attempt to deliver again. They will also ask if they can deliver to a shop near you. After two failed attempts, the parcel will be sent back to the Secret Garden Distillery and will be processed as a return.
If the parcel is returned to Secret Garden Distillery and you would like this re-sent. The cost of the new delivery must be borne by you.
ACCEPTING YOUR PARCEL
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery someone must be present to receive the parcel. Please be advised that except in the case of “Deliver to a Safe Place”, the courier requires the recipient of the parcel must be of legal age. Furthermore, you as the recipient of the order, acknowledge that the courier will not conduct any age verification upon delivery.
The age verification checks are at the point of purchase as per our terms and conditions. Please click here. (Insert Link)
Please be advised, DPD does not inspect the consignment at any point before or during transit. This means that it is up to the customer to not only ensure that someone who is over 18 is available to receive the parcel, but that the condition of the contents need to be checked on receipt.